TERMS & CONDITIONS
Visitors are asked to display their booking confirmation and valid membership cards (if you are a member) on arrival as either a printout or on your phone at reception before entering the gardens. You will not be allowed to enter the gardens without confirmation of your booking and or membership identification.
Membership | Day Tickets | Workshops | Voucher | Food Policy | Return Policy | Data Policy | Leonardslee Illuminated Leonardslee House | Restaurant Interlude
MEMBERSHIP TERMS & CONDITIONS
Benefits of being a Member
As a member you are entitled, on presentation of a valid membership card or number, to free parking and free entry to Leonardslee Lakes & Gardens during regular opening hours and subject to the usual conditions of entry and the exceptions listed in points 5 & 6.
If you require a new car sticker or would like to purchase an additional sticker, the fee to do so is £10.
Membership replacement cards are £3 at reception
Except for free entry to Leonardslee Lakes & Gardens listed in with point 1, Leonardslee Lakes & Gardens reserves the right to change benefits without prior notice for any reason.
Additional membership benefits such as discounts to any of our sister properties in the UK and abroad are set out on the Leonardslee Lakes & Gardens website found here.
Memberships and any benefits are non-transferable and can only be used by the named member(s). Proof of identity may be requested on presentation of your membership card.
Joint and Family membership holders must all reside at the same address to be eligible with the exception of family memberships for grandparents and grandchildren.
Being a member does not entitle you to free entry at ticketed events, nor does it guarantee the availability of tickets to any such events.
Opening times may also vary when a public or private event is held at Leonardslee Lakes & Gardens. Please contact the property before travelling to the estate.
Discounts & offers cannot be used in conjunction with any other promotion.
Term*
Membership(s) is valid for 12 consecutive months. If you cancel or are unable to use your membership at any stage during this time refunds or extensions will not be given in any event, and any outstanding balance will be paid in full.
Direct Debit
If a member paying by Direct Debit runs late with a payment, we reserve the right to refuse entry, to revoke membership and seek the outstanding balance.
*In the case of Lifetime memberships, no refunds will be given to members who are unable to use their membership at any stage of their subscription.
DAY TICKETS TERMS & CONDITIONS
Day tickets are valid for 30 days from the booking date and are non-refundable and cannot be exchanged for an alternative or a different experience. Tickets may be used once during the 30 day validity period.
All details and descriptions featured on our website are for guidance only. We endeavour to ensure that all the information and prices on our website are accurate. However, occasionally technical errors occur, and we reserve the right to correct prices and other details in such circumstances even after a confirmation email has been sent.
Carer Tickets
One free carer ticket is available per paid disabled ticket holder when visiting together. The following forms of evidence make an individual eligible and should be shown upon scanning of your e-ticket:
– Front page of DLA / PIP (no specific rate)
– Front page of Attendance Allowance letter (no specific rate)
– Evidence that registered severely sight impaired (blind)
– Recognised Assistance Dog ID card
– Credibility’s Access Card
Promotional Codes
Any promotional codes advertised with print and digital partners are valid against the purchase of online day tickets only unless otherwise stated.
Promotional codes do not hold any value.
Leonardslee Lakes & Gardens reserves the right to stop or amend any promotions at any time.
WORKSHOPS TERMS & CONDITIONS
Workshop tickets are non-refundable and non-transferable. Our team will do their best to accommodate ticket holders should they need to change their tickets to another time slot or date. Please contact our team on info@leonardsleegardens.co.uk if you are unable to attend due to exceptional circumstances.
VOUCHER TERMS & CONDITIONS
Voucher is valid subject to availability and cannot be used in conjunction with any other offer or voucher.
Please present your voucher on arrival. Gift vouchers are only valid for 12 months from the date of purchase.
Gift vouchers should be treated like cash and are non-refundable, non-extendable and cannot be exchanged for alternative or different experience.
They cannot be replaced if lost, misplaced or stolen.
FOOD POLICY
Only food or drink purchased on these premises is allowed for consumption on our property.
Our cafés offer a wide range of self-service refreshments, a selection of hot and cold beverages, light lunches, cakes, and pastries. Vegan and gluten-free diets are catered for in our cafés.
Picnic baskets are available from April - August, where you can choose from a variety of picnics to enjoy within our gardens. Picnics must be pre-ordered online at least 3 days in advance, of your visit. A £35 refundable deposit is required for the basket. Menus are seasonal and subject to change
As a Heritage Site, we take extreme care in the Fauna and Flora of our ecosystem. Our products are carefully sourced and respectfully request that you abide by these rules.
RETURNS POLICY
Our returns policy is 30 days from the date of original purchase. If you would like to return a product you purchased in our garden center shop, our staff would be happy to assist with your return. The original card holder must be present. Please note, if you’re returning your item and have lost your receipt, we’ll be unable to provide a refund but be happy to offer an exchange to the current selling value of your item. The reason for the return is not needed.
We understand we have visitors who have travelled to see the gardens and may wish to return a product when home. Please post the product to us along with your receipt. Please note, we aren’t responsible for returned products until they arrive with us and would recommend getting a proof of postage for your records. Please allow 10-14 working days from posting your product to receiving the return on the payment card used at the original purchase.
Additional information:
Any jewellery returns should be unworn and in their original packaging for health and safety reasons.
Confectionery also must be returned unopened and in its original packaging.
DATA POLICY
Privacy Statement & GDPR for Members, Customers and Contacts of Leonardslee Lakes & Gardens.
Leonardslee Lakes & Gardens (Clarbow Ltd t/a – the data controller) is committed to protecting personal data. This privacy statement describes why and how we collect and use personal data and provides information about individuals’ rights. It applies to personal data provided to us by individuals themselves.
Collection and use of personal data
Our policy is to collect only the personal data (which is any information relating to an identified or identifiable living person) necessary for agreed purposes. This data is typically restricted to contact details, bank details (for those of you who pay us via direct debit), visiting history, purchasing history and a history of our relationships (e.g. how long a member, when you use our facilities) and it includes information collected about you when you use our site such as IP address and mobile device identifiers.
We use personal data for the following purposes:
to provide our services/allow our members and customers to make the fullest use of our facilities
to administer, manage and develop our businesses and to provide information that we think will be of interest
to comply with any requirement of law or custom, in particular retention of information for HMRC and purposes
We do not share this information with any persons outside of our group of companies (please note that our group of companies does include businesses in South Africa all of which are subject to the same high level of protection as within the EEA) although:
a) we do use third parties to support us in providing our services such as providers of information technology, cloud based software, data back-up, order fulfillment, payment processing and security. All such servers are located in secure data centres around the world, and personal data may be stored in any one of them;
b) we may need to share the information with our advisers and any specific body to whom we are accountable (e.g. HMRC, our external auditors).
Data retention
We retain the personal data processed by us for as long as is considered necessary. Our retention period for records is largely driven by HMRC requirements so we keep records for at least 7 years.
Your rights
You have a number of rights relating to your information e.g. to see what we hold, to ask us to share it with another party, to ask us to update incorrect or incomplete details, to restrict processing and to make a complaint.
For a complaint or any query please contact our Data Protection Lead (currently Charles Rees) or other data protection officers on dpofficer@a24group.com and you always have the right to contact the Information Commissioner.
LEONARDSLEE LIGHTS
TERMS & CONDITIONS
Age Policy
No unaccompanied under 16s are allowed on the trail.
Under 16s must be accompanied at all times by an adult, aged 18 and older, on the trail.
Carer Tickets
One free carer ticket is available per deaf or disabled ticket holder.
The following forms of copied evidence make an individual eligible:
- Front page of DLA / PIP (no specific rate)
- Front page of Attendance Allowance letter (no specific rate)
- Evidence that registered severely sight impaired (blind)
- Recognised Assistance Dog ID card
- Credibility's Access Card
You may be asked to present this evidence upon entry.
Alcohol Sales
Leonardslee Illuminated operates a Challenge 25 policy. Do not be offended if you are asked for ID!
Loss/Damages
Leonardslee Illuminated is unable to accept any liability for personal or property damages, losses (including confiscations) or injuries sustained at this event, other than caused as a result of our negligence.
Tickets Exchanges & Refunds
Please be sure that you choose the correct date and time slot time when making your booking. Leonardslee Illuminated are not able to offer exchanges or refunds once tickets have been purchased unless the event is cancelled. Refunds are for the face value of the ticket and do not include transaction fee.
Cancellation
Weather is continuously monitored by our health and safety team in order to heighten customer safety. A decision to cancel the trail on any given night will be taken as early as possible on the day of the trail, usually by 12 noon. As soon as a decision is made we will contact ticket holders by email to inform of the cancellation and to provide re-booking options.
Secure My Booking
It is recommended that refund protection is considered when purchasing tickets for Leonardslee Lights. This option is available the Tickets page and will cover the cost of your tickets should you not be able to attend for a variety of reasons including illness or self-isolation related to COVID-19. See Secure My Booking Terms & Conditions below.
Secure My Booking Terms & Conditions
Click here to view full terms & conditions.
LEONARDSLEE HOUSE TERMS & CONDITIONS
Any damages, broken or stolen goods in the room will be charged a fee depending on the nature.
Please hand in your room key(s) to reception before leaving the hotel at any given time. Lost room keys will incur a £30 charge per key.
Dining with us:
Restaurant Interlude at Leonardslee House is not included in your reservation and a separate booking must be made in advance to avoid disappointment. Please ensure to note any allergies (food & other) to give them ample time to prepare.
If you dine with us, you will receive a final bill when you leave, including your dinner/afternoon tea bill plus any extras that you have incurred during your stay.
As we are a restaurant with rooms, unfortunately, we are unable to offer room service.
Parking:
The entrance to Leonardslee House is located further down Brighton Road when driving from Horsham. It is on the left side of the road before the speed camera (past the Leonardslee Lakes & Gardens main entrance and exit), with a blue sign indicating it.
Please make use of the intercom to gain access to the estate.
Cancellations and Amendments:
If you would like to make any amendments or cancel your booking, we require 7 days' notice prior to your booking. Should you fail to show up, cancel or amend your booking with at least 7 days’ notice you will be charged in full. Bookings will only be seen as cancelled when guests receive written confirmation from us of the cancellation, so please insist on it when cancelling via telephone call.
Check-in & check-out:
Check-in is available from 16:00 onward with check out is at 10:30 on the day of departure. You are very welcome to arrive early and enjoy a walk around Leonardslee Lakes & Gardens.
Smoking Policy:
Please note we offer a strict no smoking policy in all areas of the house. If guests are found to be smoking in the room or the hotel is unable to reuse the room, a minimum fee of £250 will be added to your final bill.
Vouchers:
If you are using a gift voucher as payment, please ensure to bring the physical original valid voucher or e-voucher and present it to a member of the Leonardslee House team on arrival, as this is your form of payment.
In the case the original voucher cannot be presented, your bill must be settled using an alternative method of payment prior to leaving Restaurant Interlude.
Vouchers are subject to availability and cannot be used in conjunction with any other offer or voucher.
Vouchers are only valid for twelve months from the date of purchase, ensure to book early to avoid disappointment. Vouchers will not be extended and voucher holders are not entitled to any reimbursement or compensation.
Vouchers should be treated like cash and are non-refundable, non-extendable and cannot be exchanged for alternative or different experience.
They cannot be replaced if lost, misplaced or stolen.
Indulge & Stay voucher:
Leonardslee House and Interlude terms and conditions apply to this voucher. This voucher can only be redeemed subject to availability of our Classic rooms, however upgrades are available at an additional cost. Due to the nature of this voucher, please call the house to book - 0330 123 5894. The Indulge & Stay voucher can only be redeemed Thursdays and Sundays.
Pets:
Please note that we do not allow dogs/other pets into the building/dining areas (including terrace).
Guide dogs are the only exception.
RESTAURANT INTERLUDE TERMS & CONDITIONS
Please note Restaurant Interlude only opens at 18:00.
Should you wish to join us for a drink in the bar, we invite you to do so between 18:00 and 18:30.
Guests who arrive after 18:40 will be shown to their table in the dining room.
We aim to seat all our guests in the restaurant between 18:45 and 19:00, to allow sufficient time for the full experience, we recommend allowing 3-4 hours for this. We strongly advise pre-booking your transport/taxi to avoid disappointment on the night.
We are a cash-free restaurant and only accept card payments.
On the night all guests will enjoy our Estate Experience Menu. Our multiple courses, surprise tasting menu draws inspiration from our listed gardens, produce grown in Restaurant Interlude’s own vegetable gardens or surrounding land and by local farmers where organic principles are employed.
Should you wish to see a sample menu, please follow this link: https://www.restaurant-interlude.co.uk/menu
Dietary Requirements:
Dietary requests can unfortunately not be guaranteed without prior arrangement.
We want you to enjoy the range of alluring dishes when you are here, but certain allergies/intolerances can be catered for, with advance notice. Please let us know if there are any dietary restrictions, requirements or allergies we need to be aware of. We must note that garlic, onions and salt form the base of the menu.
Regrettably we do not cater for dairy free or vegan dietaries.
Parking:
The entrance to Restaurant Interlude is located further down Brighton Road when driving from Horsham. It is on the left side of the road before the speed camera (past the Leonardslee Lakes & Gardens main entrance and exit), with a blue sign indicating it.
Please make use of the intercom to gain access to the estate.
Cancellations and Amendments:
Changes or cancellations require at least 48 hours' notice via email or phone. Failure to provide this notice will result in a non-refundable fee of 50% of your booking total if cancelled 48 hours in advance or 100% of the booking total if cancelled with 24 hours notice. Cancellations are confirmed only with written confirmation from us, so please request it when cancelling by phone.
Taxis:
We advise pre-booking your transport to avoid disappointment on the night. On arrival, our staff may also ask for the details of your transport so that you can sit back and completely immerse yourself in the dining experience. Please note that we do not offer a shuttle service ourselves.
Accommodation:
Should you wish to book an overnight stay in Leonardslee House, please use the following link to book a room: https://www.leonardsleegardens.co.uk/leonardslee-house
Dress Code:
Restaurant Interlude has a smart casual dress code. No t-shirts, shorts or sportswear to be worn and hats must be removed on your arrival.
Children/other:
Restaurant Interlude does not have a minimum age policy as all children are different – all children are welcome to dine with and enjoy the tasting menu. Unfortunately, we do not allow any infants or toddlers. Please also note that we do not allow dogs/other pets into the building/dining room.
Vouchers:
If you are using a gift voucher as payment, please ensure to bring the physical original valid voucher or the E-voucher, and present it to a member of the Restaurant Interlude team on arrival, as this is your form of payment.
In the case the original voucher cannot be presented, your bill must be settled using an alternative method of payment prior to leaving Restaurant Interlude.
Vouchers are subject to availability and cannot be used in conjunction with any other offer or voucher.
Vouchers are only valid for twelve months from the date of purchase, please ensure to book early to avoid disappointment. Vouchers cannot be extended and voucher holders are not entitled to any reimbursement or compensation.
Vouchers should be treated like cash and are non-refundable, non-extendable and cannot be exchanged for an alternative or different experience.
They cannot be replaced if lost, misplaced or stolen.
Service Charge:
A 12.5% service charge is added to all bills to thank the kitchen and front-of-house staff for their services on the day. Only if you feel we did not deliver on the standard that we set for ourselves can it be removed from the bill upon request. Please note that vouchers may not include a service charge in which case the service charge will be added to your final bill at the end of your evening.